Terms and conditions
LAST UPDATED: 4th of June, 2024
Welcome to our Intinfy Mobile Application (the “App” or “Intinfy App” or “Application” in this Terms of Use).
These Terms of Use for Intinfy Mobile Application together with the Privacy Policy may be amended from time to time (collectively the “Terms” or “Agreement”)) apply to your access or use of the Intinfy Mobile Application and the content, features, and services (the “Services”) made available by the App. These Terms are a legally binding agreement. Intinfy LLC (“Intinfy ”, “we”, “us” or “our”) permits you to use the App in compliance with and subject to these Terms. You (“you” or “User”, “Client” or “Customer” of the App user) may only utilize the App in accordance with these Terms.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE APP OR THE SERVICES.
By downloading, installing, accessing, browsing, or using Intinfy Application and the Services or by clicking “accept” or “agree” to this Agreement, (1) you acknowledge that you have read, understand, and agree to be bound by this Agreement, and (2) you represent and warrant that you are of legal age and not prohibited by law from accessing or using the App. The Terms are entered into for the benefit of Intinfy who may enforce against you. If you do not agree to these Terms you are not permitted to use the App and you must immediately cease downloading, installing, accessing, browsing, or using the App.
I. Scope and Services
1. Reservations Services. Intinfy App helps Users to make a reservation or book a place across various types of commercial outlets as well as making available waitlist services [OS1] (the “Reservation Services”) through the App and that is to facilitate the reservation process for Users in securing a reservation/booking or joining a waitlist at any of the commercial outlets provided on Intinfy App. The App provides the available spots to reserve or book, time slots, its estimated wait time based on such information provided by the commercial outlets in question. Once a reservation is placed on the App by the User, you shall receive a confirmation on your App profile and/or by email and/or text with all information regarding that reservation. By using the Reservation Services, the User agrees to receive reservation and waitlist confirmations, updates, modifications and/or cancellations on your App profile or by email or text.
2. Cancellation and No-Show Policy[OS2]. Intinfy is committed to providing convenient and quality service to our Users. To help us in maintaining this level of service, we urge our Clients to cancel or edit/reschedule their reservations and bookings if they will not be able to show up at the scheduled time of the reservation at the previously reserved or booked time. Last-minute reservation cancellation shall be treated as a no-show. Upon arrival to the designated commercial outlet, it is the User responsibility to indicate that he has a scheduled reservation. Failure to appear at the commercial outlet in a timely manner may result in the cancellation of your reservation or booking made on our App. Subject to the cancellation timing the User makes, our Refund Policy shall apply as shown below. The user agrees that all final no-show determinations will be made by Intinfy in its sole discretion.
3. Usage Guidelines. The user agrees to use the Reservation Services only to book reservations at the designated commercial outlet and to then honor those reservations by arriving and showing up at such commercial outlet on time. The user further agrees not to book more than one reservation under his name. you can cancel or edit your reservation from your App profile through Intinfy App. Resale or attempted resale of reservation spots is prohibited and constitutes grounds for, among other things, cancellation of your reservations and/or termination of your access or use to the Services.
II. Payment and Refund Policy.
4. Payment. [OS3] In order to use our Reservations Services, the User will pay a fee as will be provided on the App against making a reservation or booking via our App (the “Reservation Fee”). You will pay for the Reservation Fee upon your confirmation of the reservation requested on our App. The corresponding amount will be deducted from your debit/card provided on the checkout by User.
5. Refund Policy. The user may be entitled to a full refund from the Reservation Fee in the event the User makes a cancellation 48 hours before the reservation date. If the User makes a cancellation on the same day of the reservation date, the User will not be entitled to a refund of the Reservation Fee. In the event, that the commercial outlet solely makes a cancellation of the requested reservation from the User, in such case, the User will be entitled to a full refund of the Reservation Fee. In the event of a User no-show to the reservation made through our App, there will be no refund to the payment made by the User in this case. In case of refunds, it will be processed within 15 working days.
III. Terms for All Services and App
6. Privacy Policy. Your submission of information, including personal information, through or in connection with the App (if any) is governed by the terms of our privacy policy as updated from time to time, available here [INSERT LINK TO PRIVACY POLICY]. Please review our privacy policy for details about how we collect, use, and disclose information in connection with the Services.
7. Your Account and Profile. In order to make a reservation, the User must create an account on Intinfy App in order to use the Reservation Services and be able to pay for a Reservation Fee via the App. When registering for an account and creating a profile on our App, you must provide true, accurate, current, and complete data about yourself on the Intinfy App registration form (“Registration Data”). You also agree to promptly update the Registration Data to keep it true, accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account and the information provided in your account, and, except as otherwise required by applicable law, you are solely responsible for all use of your account, whether or not authorized by you. You agree to immediately notify Intinfy of any unauthorized use of your account or any other breach of security related to your use of the Services.
8. Third Party Content. The App may contain links to independent third-party websites or other applications (“Third Party Sites”). Third-party sites are not under our control, and you agree that we are not responsible for and do not endorse or monitor their content or privacy policies (if any). We expressly disclaim any liability for loss or damage sustained by You as a result of the accessing and use of Third-Party Sites.
9. Modifications to the App and Services. Intinfy reserves the right, in its sole discretion, to modify and/or update the Services and/or the App from time to time and without notice as it may deem fit. Intinfy shall have no liability to you in connection with any modifications or updated to the Services or the App. If you object to any such changes, your sole recourse shall be to cease using the App and Services. Continued access to and use of the App and Services following any such changes shall indicate your acknowledgment of such changes and satisfaction with all the Services and the App.
10. Intellectual Property Rights. User acknowledges that (i) all intellectual property rights in and to the App belong to the Intinfy including but not limited to features, information, trademarks, logo, copyright, patent trade secrets, and/or other intellectual property belonging to Intinfy, (ii) the rights granted herein are licensed (not sold) to you, and (iii) you have no rights in, or to, the App or its content other than the right to use the App in accordance with these Terms. Except as expressly set forth herein, no license is granted to User for any other purpose, and any other use of the App or the Services by User shall constitute a material breach of this Agreement. All trademarks, service marks, trade names, and logos are proprietary to Intinfy or used by Intinfy with the permission of its third-party providers. Nothing contained in this App should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this App without the written permission of Intinfy . Your use of the trademarks displayed in this App, or any other content in this App, except as provided herein, is strictly prohibited. You acknowledge that you have no right to have access to the App in source code form.
11. Application License. Subject to these Terms and the privacy policy, we grant you a non-exclusive, non-transferable, non-sublicensable, personal, limited, revocable license to use the App on Users’ compatible devices.
12. User Conduct. User acknowledges that the Services offered through our App is for User’s personal use for the purposes described in this Agreement. Any and all other uses are prohibited.
13. Termination. Intinfy may suspend your ability to use all or any element of the App or the Services or may terminate this Agreement effective immediately, without notice or explanation. Without limiting the foregoing, Intinfy may suspend your access to or use of the App if we believe you to be in violation of any part of this Agreement (including any other Intinfy policies). After any suspension or termination, you may or may not be granted permission to use the App or re-establish an account. You agree that Intinfy shall not be liable to you for any termination of this Agreement or for any effects of any termination of this Agreement. You are always free to discontinue your use of the App at any time. You understand that any termination of your account may involve deletion of any content stored in your account for which Intinfy will have no liability whatsoever.
14. Your Representations and Indemnity. You represent and warrant that you own or otherwise control all of the rights to any User content or information submitted by you; that all User content submitted by you is accurate; and that exploitation of such User content or information by Intinfy and its other Users, partners, and licensees will not violate this Agreement, cause injury to any person or entity, or infringe any third-party rights (including, without limitation, intellectual property rights and rights of privacy or publicity). You will indemnify, hold harmless, and (at Intinfy’s request) defend Intinfy , its affiliates, and its and their representatives, agents, directors, managers, officers, employees, and shareholders (collectively, the “Intinfy Parties”) from and against all claims resulting from (1) any User content and information submitted by you, (2) your use of the App or the Services, or (3) any breach or alleged breach by you of this Agreement.
15. Limitations of Liability. EXCEPT AS EXPRESSLY SPECIFIED HEREIN, IN NO EVENT SHALL THE ITINFY PARTIES BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT DAMAGES OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHICH ARISE OUT OF OR ARE ANY WAY CONNECTED WITH (1) THIS AGREEMENT (INCLUDING ANY CHANGES THERETO), (2) ANY USE OF THE ITINFY APP OR SERVICES, OR THE USER CONTENT AND INFORMATION, (3) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO, THE USE OR INABILITY TO USE ANY COMPONENT OF ANY OF THE APP OR SERVICES), OR (4) YOUR VISIT TO ANY OF THE COMMERCIAL OUTLETS OR THE PERFORMANCE, NON-PERFORMANCE, CONDUCT, OR POLICIES OF ANY THOSE COMMERCIAL OUTLETS IN CONNECTION WITH THE APP AND SERVICES. IN ADDITION, YOU SPECIFICALLY UNDERSTAND AND AGREE THAT ANY THIRD PARTY DIRECTING YOU TO THE ITINFY APP BY REFERRAL, LINK, OR ANY OTHER MEANS IS NOT LIABLE TO USER FOR ANY REASON WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES OR LOSS ASSOCIATED WITH THE USE OF THE APP OR SERVICES. ITINFY IS NEITHER AN AGENT OF NOR OTHERWISE ASSOCIATED WITH ANY COMMERCIAL OUTLETS FOR WHICH A USER HAS MADE A RESERVATION OR BOOKING AT.
IF THE DISCLAIMER OF DIRECT DAMAGES ABOVE IS NOT ENFORCEABLE AT LAW, YOU EXPRESSLY AGREE THAT OUR LIABILITY TO YOU (FOR AY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE PAYMENT FEES OF THE RESERVATION YOU MADE.
16. Disclaimer of Warranties. YOU UNDERSTAND THAT THE USE OF THE APP OR THE SERVICES IS AT YOUR OWN RISK AND ITINFY CANNOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. THE SERVICES, THE APP, ALL CONTENT, AND ANY OTHER INFORMATION, PRODUCTS, AND MATERIALS CONTAINED IN OR ACCESSED THROUGH THE APP OR THE SERVICES, ARE PROVIDED TO THE USER ON AN “AS IS” BASIS AND WITHOUT WARRANTY OF ANY KIND. ITINFY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, OR INDEMNITIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM A COURSE OF DEALING PERFORMANCE, OR TRADE USAGE. ITINFY DOES NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ITINFY WILL REVIEW THE INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THE SERVICES FOR ACCURACY OR THAT IT WILL PRESERVE OR MAINTAIN ANY SUCH INFORMATION OR MATERIALS WITHOUT LOSS. ITINFY SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES, OR OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF ITINFY.
THE FOREGOING DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
17. Release. The commercial outlets are solely responsible for their interactions with you and any and all claims, injuries, illnesses, damages, liabilities, and costs (“Claims”) suffered by you as a result of your interaction with or visit to any of the commercial outlets or from any. Users must resolve all disputes directly with those commercial outlets. To the maximum extent permitted by applicable law, you hereby release the Itinfy Parties from any and all such Claims. You hereby expressly waive and relinquish all rights and benefits under that section and any law of any jurisdiction of similar effect with respect to the release of any unknown or unsuspected claims you may have against the Itinfy Parties pertaining to the subject matter of this Section 12.
18. Severability. If any of the provisions, or parts thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision (or part thereof) notwithstanding, this Agreement shall remain in full force and effect and such provision or part thereof shall be deemed omitted.
19. Assignment. This Agreement and the rights granted, and obligations undertaken hereunder may not be transferred, assigned, or delegated in any manner by User, but may be freely transferred, assigned, or delegated by Itinfy.
20. Waiver. Any waiver of any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right.
21. Entire Agreement. These Terms constitute the entire agreement between us with respect to your use of the App. Such Terms supersede all prior understandings or agreements between us. In addition, in entering into these Terms you have not relied on and (in the absence of fraud) you shall have no right or remedy in respect of any statement, representation, assurance, or warranty other than as set out in these Terms.
22. Enforcement. A person or entity who is not a party to these Terms may not enforce these Terms.
23. Relationship. No agency, partnership, joint venture, or employment relationship is created or exists between you and us or any commercial outlet as a result of these Terms or the use of the App or Services.
24. Governing Law and Jurisdiction. These Terms are governed and construed by the laws of the Arab Republic of Egypt and the Egyptian courts shall have exclusive jurisdiction.
These Terms of Use form part of the Agreement between you and Itinfy. Accessing or using this App and/or making a booking indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms of Use contained herein.
[OS1]Please confirm if this applies to Itinfy App.
[OS2]Please provide your no-show policy. Also, the User profile will have to be against points scoring.
[OS3]Please confirm how the payment is processed, which means that the payment backend will be via Itinfy or Paymob.